Last week I posted how I earned over 27,000 United miles while purchasing some backpacks to flip on eBay. In typical fashion during the holidays, $500 of my order was unable to be fulfilled. That means $600 of my order will ship, still earning me 12,000 United miles (at 20x).
So what’s the problem?
The problem is that United decided to take away the 9,999 miles earned before I earned them. eBags, where I purchased the backpacks, notified Mileage Plus shopping of the updated order total.
The normal timeframe to see the shopping portal miles in your account is around 4-5 weeks. United’s shopping portal thought it would be okay to remove the “adjustment” miles before I received the overpayment.
This is scary
The scary part is not that United shopping portal made an adjustment after my order total changed from $1,100 to $600. What rustles my jimmies is that United Shopping took away the adjustment 4-5 weeks before the earning is scheduled to be deposited.
That looks normal, right? The adjustment shows correctly. But why in the $%^& would United Shopping be allowed to clawback a portion of points it has yet to deposit? The word clawback means to remove miles due to overpayment. You can’t clawback miles before you put them in there.
I am angry
Fortunately, I have Chase Ultimate Rewards points that I would be able to send to United during this period. For others that don’t have a backup plan, what would happen if they had miles removed prematurely? People use their miles around the holidays for travel. Why is it so hard for large company to update the deposit amount I will be receiving in 4-5 weeks rather than yanking miles out now.
To make it easier to understand, since this is a weird scenario, I’ll explain with money
United shopping portal is your employer who sends you a direct deposit in your bank account/United account.
Your employer accidentally scheduled an incorrect amount to be deposited into your bank account in five days. You should only be receiving a $600 deposit, they originally scheduled a $1,100 direct deposit, an overpayment if you will.
Rather than adjusting the scheduled payment in five days to reflect the correct amount, your employer goes into your bank account TODAY and removes $500 since that is the amount of overpayment you will receive in five days.
On what planet is this sort of behavior okay? How in the world is United shopping allowed to deduct anything from your United miles account that they didn’t put in there. I understand that these two business don’t want you to be able to spend miles you earned by overpayment, but they need to fix the timing. Taking miles from my account that were not placed in there by you is NOT OKAY.
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